A graduate of the University of Surrey, Heather had roles with DeVere, InitialStyle Conferences and Quality in Tourism before forming her own business in 2010 providing services to a diverse range of hospitality organisations. In her role as Association Director of ABPCO she has used her business skills to bring the association events community together to promote and encourage excellence, share, learn and collaborate. By growing member engagement and increasing the profile and recognition of the PCO community, the association has flourished.